Shipping will generally take anywhere from 3-5 business days to arrive once funds have cleared in our account but add an additional 5 days if you are located in Western Australia. If items are out of stock it will take anywhere from 2-6 weeks to replenish. By agreeing to the terms and conditions box you are agreeing to these guidelines.
Peace of mind returns: If your order is not quite right, you may return it to us within 14 days of the date you received it. You must contact us with your name and order number before returning any items. The cost of returning the item to us is your responsibility.
Items returned must be in ‘as-new’ condition. This means you have not used or damaged any of the items. Please return items secured in their original packaging if possible.
After we have received your item and confirmed it is in ‘as-new’ condition, we will issue you with a store credit or refund of the purchase price less the initial delivery fees and a restocking fee of 10%. If we cannot be satisfied that you purchased the product from us then we will not accept your product for return.
Your consumer rights:
The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number.
If your item is broken, faulty or damaged in transit we may ask you to send us photos of the product in order that we can assess the fault or damage and communicate with our delivery partner and/or supplier.
The type of remedy we offer will depend upon the circumstances. We may arrange to replace the product (subject to availability) or provide you with a refund of the purchase amount (not including the delivery charge). We may offer a part refund and work with you to arrange repair of the item by a local tradesperson in your area. If we required you to return the product to us, we will pay the cost of the return.
We reserve the right to refuse a refund in cases where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care.
As we hold limited stock, we are not able to offer exchanges at this time (or until further notice).